Welcome to Shared Services & Outsourcing Impact Awards
The Shared Services & Outsourcing Impact Awards is a globally recognised, annual industry awards ceremony, which honours and celebrates SSOs and service delivery teams who have exceeded industry standards in their SS&O initiatives. Taking place in the evening of the Main Conference Day 1, 21 October 2026.
Winners will be honoured at the annual Shared Services & Outsourcing Impact Awards Networking Dinner on 21 October 2026 at One Farrer Hotel, Singapore, where they will be celebrated for their contributions to the industry. The event offers a unique opportunity for networking, learning, and inspiration and a chance for you and your Shared Services peers to celebrate your achievements together as a team.
IMPORTANT DATES
Submission Opens
28 November 2025
Submission Deadline
6 May 2026
Shortlisted Finalist Announcement
20 May 2026
Winners Announcement
21 October 2026
JUDGING CRITERIA
All applications are judged by a panel of industry experts – practitioners who have been selected based on their broad experience within Shared Services. As such, the Impact Award judges are exemplary members of the services delivery community. Winners are selected through unanimous agreement between the judges. SSON has no influence on the judges’ decisions, so winning an award is a genuine honor and acknowledgement of the winning team’s success, impact – and hard work.
Entries are scored using pre-determined criteria, with written entries being assessed to provide short-listed finalists. Winners from each category are identified based on the highest scores. The scores will be awarded based on two parts:
- General Questions: Serves as background information to your application.
- Category Specific Questions: There is a standard set of 4-5 criteria across all the categories. Each criterion has 100 marks available. All 4-5 criteria will be used for both the short listing of finalists and for scoring written entries by the judging panel.
2026 AWARD CATEGORIES
AUTOMATION & AI IMPACT AWARD
Automation has changed the nature of SSO/GBS work over the past decade plus. The impact of automation on service delivery can take many forms – workflow technology, self-service systems, Robotic Process Automation, and now also Artificial Intelligence. The options are endless and ever-expanding. This Automation Impact award is focused on the strategic automation methodology being implemented, its benefits, and the hard, quantifiable impact that automation has brought to shared services.
BUSINESS RESILIENCE IMPACT AWARD
Traditional Business Continuity Plans have come under the spotlight since the pandemic caused major upheavals. Shared Services operating at the forefront of business support have had to reconsider their resilience strategies and double down on them to reassure the enterprise. This award category is focused on crisis management, risk management, and business continuity strategies that are securing long-term stability in shared services and global business services, with a focus on long-term impact.
CHANGE MANAGEMENT & BUSINESS TRANSFORMATION IMPACT AWARD
Change Management & Business Transformation can take many forms: a different means of managing service delivery, increasing specialised knowledge, offering “expertise” services, accelerating digital transformation, embracing the workforce of the future, etc. Shared Services are the engines driving transformation, so how are they reflecting today’s enterprise priorities? Alongside any transformation, the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation required for execution and growth. This award is focused on the strategy, improvement methodology, benefits and impacts achieved by Shared Services along with their ability to navigate hyper-change.
CREATIVE TALENT MANAGEMENT IMPACT AWARD
Creative Talent Management can take many forms: long term leadership capability, building a strong talent pool, creating a culture in which managers are accountable for their talent, defining the right profile of people and skills, etc. Managing talent effectively is a major challenge. This award category is focused on the strategy, skill sets, improvement methodology, the rise of digital talent, benefits, and hard improvements that Shared Services have achieved in talent management.
CUSTOMER CENTRICITY IMPACT AWARD
Customer Centricity in Shared Services can take many forms: understanding and meeting customers’ expectations, effective management of customer needs, designing the experience, complaints resolutions, developing metrics that matter, and encouraging feedback that drives continuous improvement. As customer expectations and behaviours have caused seismic shifts across business models, organisations have enhanced their focus on customer experience through front, middle and back-office processes. This Award will focus on how business services are driving a consistent and seamless experience across all of customer touchpoints. This award category is focused on the strategy, methodology, benefits, and hard improvements Shared Services have made to improve the focus on their customers.
DIVERSITY, EQUITY & INCLUSION IMPACT AWARD
Diverse teams yield superior results in complex tasks, driving innovation and problem-solving. DEI thus offers both ethical and strategic advantages, benefiting both individuals and organisations. This award celebrates SSO/GBS that prove outstanding commitment to DEI in their operations and can showcase the impact of this approach. By recognising and honoring successful DEI strategies across the full spectrum of diversity – including gender, ethnicity, age, generation, orientation, religion, caste, and ability (i.e. hearing, vision, mobility impaired) – SSON aims to inspire and encourage all Shared Services to prioritise these critical values into their core strategies, thereby enhancing their ability to serve diverse clients and stakeholders effectively.
FINANCE TRANSFORMATION IMPACT AWARD
Finance Transformation can be measured in various ways. Cost cutting, of course, but also value-generation, faster cycle times, data standardisation, or leveraging cognitive technology to improve decision-making – to name just a few. This application focuses on the results or outputs of a specific Finance Transformation, highlighting its impact in measurable terms compared to the initial baseline.
HUMAN RESOURCES TRANSFORMATION IMPACT AWARD
HR Impact can take many forms: improving employee experience, becoming an employer of choice, elevating self-service capabilities, increasing personalisation and customisation, better business partnering, leveraging analytics to support HR processes, reducing cost, and fostering innovation through digitalization and new generation technologies. This award category is focused on HR transformation resulting in measurable “impact” such as cost, capability, workforce, talent, etc.
PROCESS IMPROVEMENT & VALUE CREATION IMPACT AWARD
Process improvement can take many forms: Eliminating waste in operations, eliminating friction points for customers, process redesign as part of continuous improvement, innovations in process outcomes or even training related processes. Value creation means delivering shareholder value in terms of either top-line growth, bottom-line improvements or even experience related value-add. This award category is focused on the strategy, improvement methodology and benefits/hard improvements in process improvement and value creation that have been made by a shared services organisation.
TECHNOLOGY & SERVICE PROVIDER OF THE YEAR AWARD
This award recognizes an outstanding organization whose innovative solutions, technical excellence, and exceptional service delivery have significantly advanced the success of its clients and the industry. This award celebrates a provider that demonstrates visionary leadership, cutting-edge technology adoption, and a proven commitment to reliability, partnership, and measurable impact. This award acknowledges the provider that not only sets the standard for technological and service excellence but also elevates the entire industry through its dedication to progress and customer success.
PAST PARTICIPANTS
THANK YOU TO OUR JUDGES
BETH A. VILLANUEVA
Head of Shared Services Center Delivery Excellence Team
Essilor Shared Services Philippines Inc.
SHARMINI KRISHNAN
Head of PMI Business Solutions (Philippines) Inc.
Philip. Morris International
STEPHAN BILY
Vice President, GBS Operations & Governance
Xerox/Lexmark
RAJEEV MALL
Vice President- Costco Digital Services and Chief Executive Officer
Costco Wholesale India Pvt. Ltd.
NAVEEN MOHAN
GBS Head - Asia-Pacific
Siemens Technology and Services Pvt. Ltd.
PATRICIA FRANCIS
Head Business Operations
EDP Renewables APAC
SHEE NA WEE
Head of Centre of Finance Services
Pall Corporation
MARK BUELTEL-HERZ
Managing Director
BASF Asia-Pacific Service Centre Sdn. Bhd.
PHILIP TAN
Head
UOB Centre of Excellence and Innovation Hub 2
GAVIN LAM
Vice President
Global Business Services Operations, NTT Ltd
YASUTAKA ZUSHI
Takeda Business Solutions Finance Solutions Japan Head & Japan Site Lead
Takeda Pharmaceutical Company Limited
SANJEEV RASTOGI
CEO
GCC, Adani Group
Terms and Conditions
- In the event your organisation becomes a finalist or a winner of an Award, you consent to your company's name being used in promotion for the awards programme, either by IQPC directly, or by a third-party member of the media covering the awards program and/or awards ceremony.
- Only one entry per company per category will be accepted but you may enter all categories if you wish!
- By submitting your application, you hereby accept that you have reviewed the rules and regulations for entries and agree that all information contained within each entry is 100% accurate.
- Submissions which do not adhere to the word limit will be forfeited.
- You may submit additional documents for review
- In line with our focus on networking and community building, we require a representative from your organisation to be physically present at the Shared Services & Outsourcing Impact Awards Networking Dinner 2026 to be eligible to win and receive any awards.
- You are responsible for ensuring the details/information provided are accurate as the SSON Asia Team will use information provided in this application for relevant collaterals, including brochures, websites, social media posts, certificates and trophies (where relevant). SSON Asia Team will not be responsible for any misinformation otherwise provided by the submitting organisation.
